They say you can't stop or turn back Time but the NYPD have found another option for not progressing, avoid change and live in the Past!Why is IT Change so Difficult for Political and Government bodies alike? It is bad enough that Typewriters are still in use by the NYPD but now the city of New York has signed a new three-year, $1 million deal for MORE typewriters, the majority of which will be used by the NYPD.
While the department has endured a major, multiyear technology overhaul, with some big success, it demonstrates that IT change is often well intended, meticulously planned but not always carried out or implemented in its entirety.
New York Post
Technological change is never easy, or quick, or perfect, especially for big bureaucracies. Unfortunately, the NYPD made news this week when the New York Post reported that the City of New York had signed up a $1 million contract with a typewriter vendor to purchase thousands of new manual and electric typewriters, during the next three years.
Improvements made
The NYPD's typewriter requirements, accounted for the bulk of the contract. The article describes how NYPD Deputy Commissioner and CIO Jim Onalfo, who took over the reins in May 2003, had invigourated the NYPD's IT department and brought them into the 21st century.
The article also reported that changes to the insular and bureaucratic culture and legacy loaded IT environment, had been vast. Massive improvements were made in areas of disaster recovery, wireless communications, networking infrastructure, and many others.
Three Years In
Even three years into Onalfo's serious IT overhaul in 2006, glaring disconnects were still present: "Each of the 76 precincts is now connected by a videoconferencing system that ties into a command center at One Police Plaza," the article stated. "Within some of the precincts, however, there are still detectives using typewriters to fill out paper reports and filing carbon copies."
Essential Typewriters
NYPD cops "still use typewriters to fill out property and evidence vouchers, which are printed on carbon-paper forms. There are typewriters in every police precinct, including one in every detective squad." This is not felt to be part of a strategic disaster recovery solution but the NYPD stated; "We are working on software to eliminate the old machines," a police representative stated.
Huge Strides with RTCC
It should be noted that NYPD IT and CIO Onalfo have made huge strides in overhauling how the NYPD uses new technologies. The NYPD relies heavily on the Real-Time Crime Center (RTCC), a high-tech "war room" where detectives are able to tap into dozens of police, government and other related databases. As an example of the RTCC's power, real-time information from police officers at the scenes of crime can be meshed with the sophisticated database queries made at the RTCC to help to track down criminals.
Crime Stoppers Hotline
In addition, emergency 911 capabilities allow citizens to directly transmit photos and videos to the police at the RTCC. New Yorkers can also send text messages and multi-language e-mails to its Crime Stoppers hotline program.
Typewriters Everywhere
In truth, there are probably a lot of businesses and government agencies that have stashes of typewriters in their offices, just like the NYPD does. But until everything is digitized, there will be a seemingly mind-boggling need for typewriters.
The NYPD's typewriters are both a lasting vestige of the way things were and how they uses to be done in the past but it is a shocking reminder of just how much more change and education needs to be done.
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